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Complaints

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The police complaint process has changed

Effective December 1, 2025, all complaints about Calgary Police Service officer conduct are being handled by the Alberta Police Review Commission (PRC) – an independent civilian oversight body for all police services across Alberta.

Any complaints filed before midnight on November 30, 2025 will continue to be managed under the old process via The Calgary Police Service’s Professional Standards Section.

Who can file a complaint?

Anyone who is concerned about an incident involving a police officer or a policy of, or service provided by, the Calgary Police Service can make a complaint.

Complaints may be made on a person’s behalf if the complainant is a minor or has a mental or physical barrier to filing the complaint personally.

What qualifies as a complaint?

  • Level 1: Death, serious injury, or serious/sensitive allegations.
  • Level 2: Criminal or statutory offences.
  • Level 3: Non-criminal misconduct (municipal and First nations police).
  • Level 4 & 5: Job performance or policy complaints.

How to submit a complaint?