The Calgary Police Commission and Calgary Police Service track all citizen complaints and concerns. The Calgary Police Commission monitors the public complaints process; handles complaints regarding the Chief of Police; and handles appeals regarding the policies of, or services provided by, the Calgary Police Service.
Under the Alberta Police Act, the responsibility for the investigation of complaints against Police Service policies and service provided, as well as against specific police officers lies with the Chief of Police. The Police Commission is the civilian body which is empowered to oversee the complaints process, receive complaints against the Chief of Police and act as the appeal body for complaints regarding the policies of, or services provided by, the Calgary Police Service.
The Calgary Police Commission’s Public Complaint Director:
- Provides an independent review of the citizen complaints process of the Calgary Police Service;
- Audits the Police Service files of public complaints to ensure investigations are appropriate, fair and thorough;
- Reports his or her findings directly to the Calgary Police Commission;
- Makes public presentations to interested groups concerning the complaint process; and
- Receives complaints from the public.
The purpose of the complaint process is to resolve issues between Calgarians and the Calgary Police Service in a fair, transparent and reasonable manner.