2020 Citizen Satisfaction Survey Results Now Available

Formal Media Release
Media Contact
Calgary Police Commission
Phone: 403-428-8221

The results of the 2020 Calgary Police Commission citizen survey are now in and citizen satisfaction, confidence and trust in the Calgary Police Service remain strong, while at the same time concerns are increasing about use of force and fairness.

The Commission conducts comprehensive research annually to understand how citizens feel about safety, the Calgary Police Service, and to identify opportunities to improve services for the community. This research is one resource that the Commission and Calgary Police Service use to inform decisions about budgets and priorities.

More than 1000 Calgarians took time to share their candid feelings about crime and safety. Here are some highlights:

  • The vast majority of citizens feel that Calgary is a safe place to live (94%), are satisfied with services provided by the Calgary Police Service (93%) and have confidence that CPS can deliver the services needed to keep Calgary safe (94%).
  • Calgarians gave the highest rating for trust and the lowest rating when asked if CPS is adequately staffed.
  • Illegal drugs and home break-ins are the top crime and safety concerns in 2020. Concerns about violent crimes, including domestic violence, have increased significantly this year.
  • Compared to past years, perceptions are declining when it comes to CPS responding in a fair way to all segments of the community and using authority or force appropriately.
  • Perceptions have significantly declined since 2018 when it comes to agreement that CPS prevents crime by working with at-risk youth and by partnering with community agencies to address issues such as mental health, homelessness and substance use.
  • 95% of citizens support the use of body worn cameras to record officer and citizen conduct.
  • Nearly 9 out of 10 Calgarians agree that CPS has a good understanding of their community and its concerns.
  • The majority of citizens are satisfied with how CPS responded during the pandemic and 94% are confident that CPS can continue to meet the evolving needs of citizens as the pandemic continues.
  • The report shows significant declines in trust and perceptions that police are ethical, fair and handle people in crisis effectively after George Floyd’s death on May 25.
  • Analysis of the results show that Indigenous and Black Calgarians have lower perceptions of the Calgary Police Service than other groups.

These are some highlights from a much longer report, now available under the ‘Reports’ page.